MOCCISHOPPING offers an Exchange policy only.
Kindly note that cash refunds are not available at the moment.
Exchange Policy for orders inside Lebanon:
MOCCISHOPPING has a 24 hours exchange policy: You have 24 hours from the day you receive the order to notify us about the store credit or exchange.
Exchange requests can be submitted via:
Email on: firstname.lastname@example.org
Instagram Direct Message @moccishopping
Whatsapp on +961 70 919 032
You are eligible to exchange with another size, another color or a completely different product.
RETURN POLICY: In order for the customer care team to accept the return, all Products must be returned in the original condition they were delivered in. The Product must not be worn, altered, or damaged. All labels must be attached when returned.
To submit an exchange request, kindly inform our team about the item you want to exchange followed by the Order ID number and the new product you wish to receive.
After the customer care team accepts the exchange, the Product will be picked up by the delivery guy and the new parcel will be delivered to you.
MOCCISHOPPING doesn't offer free returns. Delivery charge will be applied according to the delivery company's rates.